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ON-LINE WARRANTY
All Jeep baby products have a full 12 month warranty. Jeep baby products have undergone extensive testing and evaluation to ensure they meet the Australian standards. However, it is always possible that the item could have a recall or safety notification. In either case, we can only reach you if we have your contact details. By filling in the on-line warranty registration, it registers your product and helps us to know our consumers.
If you have purchased a Jeep baby product, please click here to fill in the on-line warranty registration.
Karlisle's handle all spare parts, service and warranty issues for Jeep® baby products.
Contact Details:
Karlisle's
Unit B1, 13-21 Mandable Street
Alexandria NSW 2015
PO Box 2079
Rose Bay North NSW 2030
Phone: 1300 308 435 Fax: 02 8399 0244
If it is a spare part replacement such as a parent tray or toy, there is no need to send the stroller in for repair. A replacement can be sent out directly to the store or customer, once it has been received by Karlisle's. Costs may apply.
If the stroller needs to be serviced, Karlisle's will arrange a courier to pick up the product. Please ensure the product is clean, and placed in a box along with the completed repair form and a copy of the proof of purchase.
If the service is urgent, having the customer take the product directly to Karlisle's will save time and allow the customer to tell them exactly what the service issue is.
Warranty shall not apply in any instance where the damage is caused by misuse, accident, neglect, normal wear, lack of maintenance, improper use and adjustment or repair which exacerbates the original problem. In this instance the customer will be charged for the service and any courier costs.
What is a warranty fault?
The following information is for you to understand what is claimable and what is not.
A common misunderstanding is that it is assumed that any problem with your baby item is warrantable. We suggest that you read the instruction book or warranty card that you received with your item. This is important for you to understand what the manufactures warranty covers:
- In Australia the warranty period is 12 months from the date of purchase
- Items bought overseas are not covered by Australian Warranty
- A copy of the stores purchase docket must accompany all warranty claims (credit card slips/statements will not suffice)
The Operator/User Manual should be retained for the life of your baby item, as the information provided is essential for problem free use.
What is a non-warranty repair?
The reasons for an item not being covered by warranty are:
- Misuse
- Neglect
- Repair by any other person other than an Authorised Warranty Repairer
- Damaged caused by incorrect use or folding of the item
- Accident
- Wear & Tear
Some common examples are:
- Wheels caught on escalator
- Run pram into gutter
- Overloading pram with more weight than recommended
- Running over the item with a vehicle
- Forcing the item to close or open
- Leaving fabric exposed to the sun which results in fading
- Damage to wheels or tubes due to over-inflation
Items not covered by warranty:
- Tubes
- Tyres
- Handgrips
- Stickers
- Any lost items
General warranty policy
- New products are warranted against defective workmanship and faulty materials for one (1) year from date of purchase.
- Proof of purchase must be provided with any warranty claim (store receipt only).
- Warranty is only for the benefit of the original purchaser.
- Parts not covered by warranty include: lost parts, handgrips, tyres and tubes.
- Warranty shall not apply in any instance where the damage is caused by misuse, accident, neglect, normal wear, lack of maintenance, improper use and adjustment or repair which exacerbates the original problem.
You are welcome to call our staff to clarify any of the above.
How to send an item for repair
- Download or fill in online Karlisle's Repair Form.
- Read and then fill in the repair form completely.
- Remove any unnecessary items, such as Sheepskins, Toys, etc.
- The item that you are sending MUST be clean. If soiled or dirty, work will not commence.
- Attach the completed repair form with your repair.
- Box or package the item securely for transport.
- Label the box to Karlisle's (Rear 414 Botany Rd, Beaconsfield NSW 2015). Make sure to include your contact & return details.
- When all of the above has been completed, email or fax the completed repair form to Karlisle's. For Sydney Metro areas, a courier will collect the box the next weekday morning. Outside Sydney Metro, contact our office for more details.
If you've owned your item for less then 12 months and the fault is a claimable warranty fault, there will be no freight charge. Although, if the problem is found to be a non-warrantable claim, you will be charged for the freight. No product over 12 months is covered by warranty.
If you have a small item to send, i.e. hood, monitor, basket, please send these in by mail. Make sure to include the repair form and copy of proof of purchase (store receipt only) if item is less than 12 months old. Any item that you wish us to send a courier for must be boxed. The box should be as close to the item size as possible.
For non-warranty repairs, payment is due when you are notified that your repair has been completed.
>> Download Repair Form
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